“It needs to be fixed! Now!”
For those that didn’t immediately laugh at that headline, go watch this SNL sketch, now!
I watched a video today of Seth Godin giving a presentation titled “This is broken.” He talks about the reasons why there are so many ineffective processes that are used by businesses that don’t even recognize that they’re useless. Before I continue, check it out below. Read more
Getting departments to own their Web content
8:41 am – walk into the office
8:45 am – coffee
8:50 am – open up Outlook, scan for website maintenance requests
One of two things usually happens here: either I see no messages, meaning everyone’s happy for the moment, and I open up the job tracker and start working on a project that’s probably due later that week. Or, the more likely scenario – there are at least a couple of fires to put out:
- “There’s a typo on this page.”
- “Please add this information to the contact page.”
- “I need an event registration form that submits to a database and takes payment – by tomorrow!”
- “The sky is falling!!!”